My notarial practice is regulated by the Faculty Office of the Archbishop of Canterbury, whose address is:

The Faculty Office
1 The Sanctuary
Westminster
London SW1P 3JT
Tel: 020 7222 5381
Email Faculty.office@1thesanctuary.com,
Website www.facultyoffice.org.uk  .

If you are dissatisfied about the service you have received please do not hesitate to contact me.

If we are unable to resolve the matter you may then complain to the Notaries society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office.  This procedure is free to use and is designed to provide a quick resolution to any dispute.

In that case please write (but do not enclose any original documents) with full details of your complaint to:

The Secretary of The Notaries Society
Old Church Chambers
23 Sandhill Road
St. James
Northampton, NN5 5LH
Email secretary@thenotariessociety.org.uk
Tel: 01604 758908

If you have any difficulty in making a complaint in writing, please do not hesitate to call the Notaries Society/the Faculty Office for assistance.

Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of eight weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:

Legal Ombudsman
P.O. Box 6806
Wolverhampton, WV1 9WJ
Tel: 0300 555 0333
Email enquiries@legalombudsman.org.uk.

If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.

Tel:0208 904 2229
Mobile: 07946 721861
email: notary@shirleydonaldson.co.uk